# PixFrame Technical Support

Welcome to PopFrame! We are committed to providing you with the best user experience. If you encounter any issues while using the app, please refer to this support document.

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## Frequently Asked Questions (FAQ)

**1. How do I restore my VIP purchase?**

If you have switched devices or reinstalled the app, you can restore your previously purchased VIP membership (both annual subscription and lifetime version) for free by going to **Settings > Restore Purchases**.

**2. What's the difference between a free user and a VIP member?**

- **Photo Count**: Free users can edit up to 5 photos at a time, while VIP members can edit up to 25.
- **Custom Templates**: Free users can save up to 5 custom templates, while VIP members have no limit.
- **Exclusive Templates**: VIP members can use all premium templates marked as "VIP".
- **Batch Apply**: VIP members can apply adjustments to all selected photos with a single tap.

**3. How do I cancel my annual subscription?**

All subscriptions are managed through your Apple ID. Please follow these steps:
1. Open the "Settings" app on your device.
2. Tap your name at the top.
3. Tap "Subscriptions".
4. Find PopFrame and manage your subscription, where you can choose to cancel.
*Please note: You must cancel at least 24 hours before the end of the current subscription period to avoid the next charge.*

**4. Why are my saved custom templates gone?**

To protect your privacy, all custom templates are **saved only locally on your device**. If you delete the app or switch devices, these templates will be lost and cannot be recovered. We do not currently offer a cloud sync feature.

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## Contact Us

If you can't find the answer in the FAQ, feel free to contact us through the following channels:

- **Email Support**: **[email protected]**
  *Please describe your issue in as much detail as possible in the email. If possible, include relevant screenshots, which will help us identify the problem faster.*

- **Social Media**:
  * **Xiaohongshu**: @sowhale

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## Report an Issue

If you find a bug in the app or have a feature suggestion, we would love to hear from you via email at **[email protected]**. A good bug report typically includes:

- Your device model (e.g., iPhone 15 Pro)
- Your iOS version (e.g., iOS 17.5)
- Specific steps to reproduce the issue
- Screenshots or a screen recording of the problem

Thank you for helping us make PopFrame better!